Casual Support Worker
City: Port Coquitlam
Added: 21 July 2026
Responsibilities:
The Casual Support Worker provides frontline support to clients accessing social service programs. This role may include assisting with daily living needs, emotional support, outreach, crisis de-escalation, referrals, documentation, transportation support, and program activities.
Casual Support Workers help ensure that services are delivered in a safe, respectful, trauma-informed, and culturally sensitive manner. This position is ideal for someone who is flexible, dependable, calm under pressure, and committed to supporting people facing barriers.
Key Responsibilities
Client Support
- Provide respectful, client-centred support to individuals accessing programs and services.
- Assist clients with daily routines, appointments, meals, activities, transportation, or basic needs, depending on the program.
- Support clients experiencing housing insecurity, poverty, mental health challenges, substance use, family conflict, isolation, or other barriers.
- Use trauma-informed and strengths-based approaches when working with clients.
- Help clients connect with community resources, health services, housing supports, employment services, food programs, and other local agencies.
- Encourage independence, personal safety, dignity, and positive decision-making.
Program Support
- Assist with day-to-day program operations.
- Support group activities, drop-in services, outreach shifts, residential programs, or community events as assigned.
- Maintain a welcoming, clean, and safe program environment.
- Follow program schedules, service plans, safety procedures, and organizational policies.
- Provide coverage for staff absences, vacation, increased service demand, or emergency staffing needs.
Safety and Crisis Response
- Respond calmly and professionally to challenging behaviours or crisis situations.
- Use de-escalation techniques and follow established safety protocols.
- Report safety concerns, incidents, suspected abuse, neglect, or urgent client needs to the appropriate supervisor.
- Maintain appropriate professional boundaries with clients, families, and community partners.
- Follow confidentiality and privacy requirements at all times.
Documentation and Communication
- Complete shift notes, incident reports, client records, and communication logs accurately and on time.
- Communicate relevant information to supervisors and team members.
- Participate in shift handovers, team check-ins, and case discussions when required.
- Follow agency procedures for reporting concerns, service gaps, and client progress.
Requirements:
Qualifications
- Certificate, diploma, or coursework in social services, human services, community support, mental health, addictions, child and youth care, social work, education assistance, or a related field is an asset.
- Previous experience in social services, community support, residential care, outreach, shelter services, youth work, seniors support, disability support, or crisis response is preferred.
- Experience working with vulnerable populations is an asset.
- Knowledge of Quesnel, the Cariboo region, and local community resources is an asset.
- Knowledge of trauma-informed practice, harm reduction, mental health, addictions, poverty, housing insecurity, and culturally safe care is preferred.
Required Skills and Abilities
- Strong communication and interpersonal skills.
- Ability to remain calm, respectful, and professional in stressful situations.
- Good judgment, reliability, and attention to detail.
- Ability to work independently and as part of a team.
- Ability to follow policies, procedures, safety plans, and supervisor direction.
- Respect for confidentiality, diversity, inclusion, and client choice.
- Basic computer skills for email, documentation, and reporting.
- Flexibility to accept shifts on short notice.
Additional Requirements
- Criminal Record Check, including vulnerable sector screening.
- Valid Class 5 B.C. driver’s licence and reliable transportation may be required, depending on the program.
- First Aid, Non-Violent Crisis Intervention, Mental Health First Aid, ASIST, Naloxone training, FoodSafe, or similar training is an asset.
- Ability to work days, evenings, weekends, overnight shifts, and statutory holidays as needed.
- Ability to perform light physical duties, which may include standing, walking, lifting supplies, assisting with meals, or supporting program setup.
Benefits:
$25.00–$32.00 per hour, depending on qualifications, experience, program assignment, and funding requirements.
Additional compensation may apply for evening, weekend, statutory holiday, overnight, or emergency coverage shifts, where applicable.